BOHECO Freedom Sale - Special Terms and Conditions
Campaign period: 8 August 2026, 00:00 hrs IST to 16 August 2026, 23:59 hrs IST
These Special Terms and Conditions ("Special Terms") govern the promotional campaign titled BOHECO Freedom Sale ("Campaign") conducted by Bombay Hemp Company Private Limited ("BOHECO", "We", "Us", "Our") on Our official website, www.boheco.com ("Website") as well as Clinics & Stores.
By placing an order during the Campaign period, you ("You", "Your", "Customer") confirm that you have read, understood and agreed to these Special Terms.
1. Scope and Precedence:
1.1. These Special Terms apply only to orders placed on the Website during the Campaign period.
1.2. The Campaign is not applicable to purchases made through any other channel, including third-party marketplaces, quick-commerce platforms, retail pharmacies, distributors, resellers, or offline stores, whether or not such channels display similar offers.
1.3. All existing BOHECO policies including the Medical Products Policy, Online Consultation Policy, Shipping Policy, Returns & Exchange Policy, Privacy Policy and the general Terms & Conditions continue to apply in full during the Campaign. Where these Special Terms conflict with any general policy, these Special Terms will prevail only in respect of the Campaign, and only to the extent of the conflict.
1.4. An order is deemed placed at the time the order confirmation is generated by the Website, and the applicable discount is determined by the Campaign period status at that moment. Items left in a cart, wishlist or abandoned checkout before or after the Campaign period do not carry any entitlement to Campaign pricing.
2. Discount Construct:
2.1. During the Campaign, the following order-level discount tiers apply:
|
Number of Eligible |
Discount on Final Selling Price |
|
1 Unit |
FLAT 20% OFF |
|
2 Units |
FLAT 25% OFF |
|
3 Units or More |
FLAT 35% OFF |
2.2. How units are counted. The applicable tier is determined by the total quantity of eligible units in Your cart, not by the number of distinct products. Purchasing three quantities of the same product qualifies for the same tier as purchasing three different products.
2.3. Combination packs and kits. A combination pack, kit, bundle or multi-pack sold under a single SKU is counted as one (1) unit for the purpose of determining the tier, irrespective of the number of individual items contained within it.
2.4. Basis of calculation. The discount is calculated on the Maximum Retail Price (MRP) of the eligible units in Your cart. Ineligible products (see Clause 4) neither count towards the tier nor attract any Campaign discount.
2.5. The discount is applied to the aggregate MRP of the eligible units and is then apportioned proportionately across those units on the tax invoice. Any resulting value is rounded to the nearest rupee.
2.6. All prices displayed on the Website are inclusive of applicable Goods and Services Tax (GST). The Campaign discount is applied to the tax-inclusive MRP, and the tax component is recomputed on the discounted value in accordance with applicable law. Your tax invoice will reflect the final position and will prevail over any figure displayed at any intermediate stage of checkout.
3. Non-Combination of Offers:
3.1. The Campaign discount cannot be combined with any other offer, discount, code or credit. This includes, without limitation: loyalty programme discounts, loyalty or reward points redemption, referral credits, subscription discounts, first-order or welcome codes, festive or clearance codes, employee or partner discounts, influencer or affiliate codes, and any gift-with-purchase offer running outside the Campaign.
3.2. Only one benefit will apply to any single transaction. Where more than one benefit is technically capable of being applied, the Website will apply the Campaign discount, and any other code, credit or point balance will not be consumed.
3.3. Loyalty points and store credits will not accrue on, and cannot be redeemed against, orders placed during the Campaign unless expressly stated otherwise on the Website.
3.4. The Campaign discount is applied automatically to Your cart once the qualifying quantity is reached. You are required to verify that the correct discount is reflected on the checkout page before confirming Your order. BOHECO will not entertain any request for retrospective application of a discount, price adjustment, or difference refund after an order has been confirmed.
4. Eligible and Ineligible Products:
4.1. Unless expressly excluded, all products listed on the Website are eligible for the Campaign.
4.2. The following are not eligible for the Campaign, do not count towards the tier calculation, and will be billed at full price:
- Free trial products, samples and promotional items
- Shipping, handling, COD and any other charges
- Combo Products:
> Mental Health Duo
> All Day Focus Duo
> Anxiety Relief Duo
> Joint Health Duo
4.3. BOHECO reserves the right to add products to or remove products from the eligible list at any point during the Campaign, at its sole discretion and without prior intimation. Such changes will apply prospectively to orders placed after the change and will not affect orders already confirmed.
5. Free Trial Product:
5.1. Subject to availability and to the remainder of this Clause 5, one (1) free trial product may be selected by You at checkout from the designated list, currently comprising GLIDE+, EASE, PRISTINE and RESCUE.
5.2. The entitlement is one free trial product per order, irrespective of the order value, the number of units purchased or the discount tier achieved. It is not one per unit and not one per product.
5.3. You must select the free trial product during checkout. Orders confirmed without a trial product selection cannot be amended afterwards, and no trial product, substitute, credit or cash equivalent will be issued in such cases.
5.4. The free trial product is supplied at zero value. It carries no cash or credit equivalent, is not exchangeable, and is not independently returnable or refundable.
5.5. BOHECO reserves the right to pause, restrict, modify or discontinue the distribution of free trial products at any time during the Campaign, in whole or in part, without prior intimation. The absence of a trial product from Your order — whether due to stock exhaustion, geographic restriction, system limitation, or a decision by BOHECO — does not entitle You to cancel Your order, claim a refund, claim a substitute product, or claim any monetary compensation.
5.6. The composition of the trial product list may change during the Campaign without notice. Availability of any specific trial product is not guaranteed.
5.7. Where an order is returned in full, the free trial product must be returned along with it, unused and in its original packaging. Where it is not returned, BOHECO reserves the right to deduct its stated MRP from the refund payable.
6. Order Cancellation
6.1. All orders placed during the Campaign are final and non-cancellable once confirmed.
6.2. BOHECO reserves the right to cancel any order, in whole or in part, and refund the amount paid, in the event of stock unavailability, pricing or system error, non-serviceable delivery location, absence of a valid prescription where one is required, suspected fraudulent or abusive conduct, or any other reason permitted under Our general Terms & Conditions. Such cancellation does not create any liability on BOHECO beyond the refund of the amount actually paid.
7. Returns, Exchanges and Refund Computation
7.1. Returns and exchanges during the Campaign are governed by BOHECO's standard Returns & Exchange Policy. Please note that several BOHECO products are health and wellness products which, once delivered, may not be eligible for return on grounds other than damage, defect, or incorrect delivery.
7.2. Refund value. Any refund will be limited to the amount actually paid by You for the returned item after applying the Campaign discount. Refunds are never computed on MRP.
7.3. Partial returns and tier recalculation. This is important, and You are requested to read it carefully. Because the discount is an order-level benefit determined by the number of units purchased, returning part of an order may reduce the number of retained units and therefore move Your order to a lower discount tier. In such cases, the discount on the retained items will be recalculated at the tier applicable to the retained quantity, and the refund payable to You will be the difference between the amount You paid and the recalculated amount payable for the retained items.
7.4. Illustrative example. Using Cart C from Clause 2.5: You purchase 3 units of total MRP ₹4,000 at the 35% tier and pay ₹2,600. You subsequently return one unit of MRP ₹800. The retained items are 2 units of total MRP ₹3,200, which attract the 25% tier, making the recalculated payable amount ₹2,400. Your refund is therefore ₹2,600 − ₹2,400 = ₹200.
7.5. Where a partial return reduces Your order below the qualifying threshold for the free trial product, or where the recalculation results in no amount being refundable, no separate claim will lie against BOHECO.
7.6. Nothing in this Clause limits Your rights in respect of goods that are damaged, defective, expired, or materially different from what was ordered. Such cases will be handled in accordance with the Returns & Exchange Policy and applicable law.
8. Prescription and Medical Products
8.1. Where a product requires a valid prescription from a registered medical practitioner, that requirement applies during the Campaign exactly as it does at all other times. The Campaign does not waive, relax or substitute any such requirement.
8.2. Orders for prescription-gated products placed without a valid, verifiable prescription will not be dispatched and may be cancelled with a refund of the amount paid.
8.3. Product information on the Website is for general informational purposes and does not constitute medical advice. You are advised to consult a qualified medical practitioner before use.
9. Quantity Limits and Fair Use
9.1. BOHECO may limit the quantity of any product that may be purchased per order, per customer, per delivery address or per payment instrument during the Campaign.
9.2. The Campaign is intended for personal, end-consumer use only. Bulk, wholesale, resale, institutional or commercial purchases are not permitted.
9.3. BOHECO reserves the right to cancel orders, withhold benefits, and restrict or suspend accounts where it reasonably believes that the Campaign is being misused, including through the use of multiple or fictitious accounts, automated tools or bots, exploitation of a technical error, coordinated ordering to circumvent quantity limits, or any conduct that is fraudulent, unethical or contrary to these Special Terms.
10. Availability, Delivery and Technical Matters
10.1. All offers are subject to stock availability. Addition of a product to Your cart does not reserve stock or guarantee fulfilment.
10.2. On account of elevated order volumes during the Campaign, dispatch and delivery may take longer than usual. Delivery timelines shown on the Website are indicative estimates and are not guaranteed. You are advised to plan Your purchase accordingly. Delay in delivery does not, by itself, entitle You to cancellation or compensation.
10.3. The applicability of the Campaign may be restricted in specific geographies or pin codes at BOHECO's sole discretion. You are advised to verify serviceability before placing an order.
10.4. BOHECO will make reasonable efforts to ensure the Website functions correctly, but does not warrant uninterrupted or error-free operation. BOHECO shall not be liable for any technical glitch, system error, network failure, payment gateway failure, cart or coupon malfunction, or display error affecting the Campaign.
10.5. Pricing and display errors. In the event of a manifest error in pricing, discount display or product description, BOHECO reserves the right to cancel any affected order and refund the amount paid, even after order confirmation. No such error creates a binding obligation on BOHECO to supply at the erroneous price.
11. Modification and Termination
11.1. BOHECO reserves the right to modify, suspend, extend, curtail or terminate the Campaign, or to amend these Special Terms, in whole or in part, at any time and without prior intimation.
11.2. Any such change will take effect prospectively and will not alter the terms applicable to orders already confirmed before the change.
11.3. The version of these Special Terms published on the Website at the time You place Your order is the version applicable to that order.
12. Force Majeure
BOHECO shall not be liable for any failure or delay in performing its obligations in connection with the Campaign where such failure or delay arises from circumstances beyond its reasonable control, including acts of God, natural disasters, epidemics, fire, flood, war, civil unrest, strikes, labour disputes, transport disruption, regulatory action, changes in law, power failure, internet or telecommunications failure, cyber-attack, or failure of any third-party service provider.
13. Limitation of Liability
To the maximum extent permitted under applicable law, BOHECO's aggregate liability arising out of or in connection with the Campaign shall not exceed the amount actually paid by You for the order in question. BOHECO shall not be liable for any indirect, incidental, special, punitive or consequential loss, or for any loss of profit, opportunity or goodwill.
14. Governing Law and Dispute Resolution
14.1. These Special Terms are governed by and construed in accordance with the laws of India.
14.2. The courts at Mumbai, Maharashtra shall have exclusive jurisdiction over any dispute arising out of or in connection with the Campaign.
14.3. Nothing in these Special Terms restricts Your rights under the Consumer Protection Act, 2019 or any other applicable consumer protection law.
15. Acknowledgment
By participating in the Campaign, You acknowledge that You have read and understood these Special Terms, that You agree to be bound by them, and that Your participation is voluntary. Failure to comply with these Special Terms may result in forfeiture of Campaign benefits and cancellation of Your order.
16. Contact
For any query or concern relating to the BOHECO Freedom Sale, please contact Our customer support team:
Phone: +91-9619696100 / +91-9619696466
Email: customercare@boheco.com
Thank you for choosing BOHECO. We hope You enjoy the BOHECO Freedom Sale.
Last updated: [08/08/2026]
